Insurance Credentialing Services

We assist providers with the insurance enrollment process from start to finish.

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Service Overview:

At Heart & Soul Credentialing & Billing, we provide professional support services designed specifically for behavioral health providers and mental health practices. From insurance credentialing to billing support and administrative assistance, we help simplify the day-to-day processes that can take time away from client care.

Explore our core services below to learn how we can support your practice.

  • Provider enrollment, insurance panel applications, CAQH management, recredentialing support, and payer follow-up to help streamline the credentialing process.

  • Claims submission, payment posting, denial management, accounts receivable follow-up, and insurance verification designed to support healthy cash flow.

  • Additional administrative assistance to help practices stay organized, efficient, and compliant with ongoing operational needs.

  • Ongoing support for provider updates, insurance communication, profile maintenance, and credentialing tracking systems.

Insurance Credentialing

Credentialing is one of the most important steps in building and maintaining a successful behavioral health practice. We help providers navigate the insurance enrollment process while minimizing delays and reducing administrative stress.

Our Credentialing Process

Step 1: Information Gathering
We collect the necessary provider documents and information required to begin the credentialing process.

Step 2: Application Submission
We prepare and submit insurance applications and maintain communication with payers throughout the process.

Step 3: Follow-Up
We track application progress and follow up with insurance companies as needed.

Step 4: Approval & Maintenance
Once approved, we assist with ongoing provider maintenance and recredentialing requirements.

Credentialing Services Include:

  • Initial provider credentialing

  • Insurance panel applications

  • CAQH profile setup and maintenance

  • Recredentialing support

  • NPI and taxonomy assistance

  • Provider data management

  • Payer follow-up and status tracking

Behavioral Health Billing

Insurance billing can quickly become overwhelming for busy providers. Our billing services are designed to improve efficiency, reduce claim issues, and support more consistent reimbursements.

Our Goal

We focus on accuracy, professionalism, and consistent follow-up to help reduce billing stress and improve financial consistency for your practice.

Billing Services Include:

  • Insurance claim submission

  • Payment posting

  • Claims correction and resubmission

  • Denial management

  • Accounts receivable follow-up

  • Insurance eligibility verification

  • Coordination of benefits review

  • Monthly reporting support

Practice Administrative Support

We provide additional administrative services to help behavioral health practices stay organized and efficient behind the scenes.

Administrative Support May Include:

  • Provider onboarding assistance

  • Documentation organization

  • Insurance communication support

  • Administrative workflow assistance

  • Credentialing tracking systems

Provider Enrollment & Maintenance

Maintaining accurate provider information and staying current with payer requirements is essential for long-term practice success.

Ongoing Support Includes:

  • Provider information updates

  • Insurance communication and follow-up

  • Recredentialing reminders and support

  • Credentialing status tracking

  • Assistance with payer requests and documentation

  • As a clinical therapist transitioning into independent private practice, I was definitely dealing with processes that I could not do alone. Lou made the credentialing and contracting process go as smoothly and seamlessly as possible. With Lou's guidance, skill, and persistence, I am now contracted with all of the major payers and my practice is nearly full! For any new private practitioner, I would recommend partnering with Lou for any and all credentialing and billing needs.

    JR Willoughby, LCSW
    Cottonwood Therapeutics, LLC

  • Lou has been an invaluable asset to my independent private practice. I hired her for the credentialing and contracting process and her commitment and steadfast loyalty allowed me to become contracted with all major insurance companies. She does my billing for all clients which has allowed me to focus on my practice and clients without the additional stressors of billing. She is punctual and timely in responding to any questions or needs I have had. She has what is takes to get the job done and is an AMAZING person!!

    Maggie Gonzalez, Hope is Eternal Counseling, LLC

  • "Being a clinical therapist is so rewarding and challenging. It is rewarding to work with the clients and challenging to deal with insurances. Thankfully, I have Lou on my side! I have been working with her for several years in an agency setting and starting my own private practice. Lou is very educated on the process of credentialing, managing my billing in all capacities, and ensuring everything stays up to date with insurances. My practice is thriving and filled to capacity. Lou provides reasonable prices that are comparable to others if not beats them. Also, Lou will always have time for you! She makes sure you feel good throughout the entire process."

    Angela Shepard, LCSW, Turning the Mind, LLC

Let’s Support Your Practice

Whether you are starting a private practice, expanding your insurance panels, or looking for support with billing and administrative tasks, Heart & Soul Credentialing & Billing is here to help.